100% Money Back Guarantee
Buy with confidence! We offer a 100% money back guarantee* on all our paint by number kits! If you're not ready to return your product, but have some questions about your order, we highly recommend you visit our FAQ page!
If you are not completely satisfied with your order, you can return them to our Pennsylvania office location for a refund up to 50 days after you purchase (paints dry out after a few months so unfortunately we can't offer a longer return period).
**IMPORTANT: To begin the return process, please Contact Us with the following information:
- The order number included in your order confirmation email
- The email address used to place the order
- The FULL name and address of the purchaser
- Your purchase date
- Returned items must be in the same condition in which you received them. Unfortunately we cannot offer refunds for partially completed paintings.
- You will be responsible for paying for your own shipping costs for returning your item.
100% Shipping Guarantee
Buy with confidence! We offer a 100% shipping guarantee on all our paint by number kits! If you're wondering where your order is, we highly recommend you visit our Track your order Page first!
Don't worry, YOU WILL RECEIVE YOUR ORDER! Even if that means we have to hand deliver the package to your door.
Order Currently In Transit (<90 business days)
It typically takes 12-30 days for items to arrive at their destination from the day you placed your order. To track your order click here.
If it has been less than 30 days from when you placed your order, it is likely your item(s) are still in transit. In rare cases it can take up to 40 days to receive your order.
My Paint by Numbers is unfortunately unable to offer refunds for items that have been in transit for fewer than 40 days from when you placed your order.
Order Currently In Transit (90+ business days)
MyPaintbyNumbers will send out a replacement order or extend a full (100%) refund on the item or items within the order that are still in transit. Just reach out to our support email at firstname.lastname@example.org or our Contact Us Page
Order with defective items
Send us a photo of the defect to our support email at email@example.com or our Contact Us Page
*Indicate clearly what's wrong with the item or item(s). Items will be evaluated on a case-by-case basis, after which a replacement will be sent or a refund will be extended for orders of which the buyer is not at fault.
Order with any other issues
1. Reach out to us via email at firstname.lastname@example.org or our Contact Us Page
2. Send the item to our USA office
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please include a printout of your order confirmation in the package for identification purposes.
3. Upon receipt, we'll ship you out a replacement painting or send a refund.
If you have any additional questions or concerns, please don't hesitate to reach out to us via email at email@example.com or our Contact Us Page or message us through our Facebook page.
*For cancellations that have not been shipped a $2.00 payment processing fee will be deducted, for returns there is a $5.00 restocking fee.