Return Policy

100% Money Back Guarantee 

Buy with confidence! We offer a 100% money back guarantee on all our paint by number kits! If you're not ready to return your product, but have some questions about your order, we highly recommend you visit our FAQ page!

100% Money Back Guarantee

If you are not completely satisfied with your order, you can return them to our Pennsylvania office location for a full refund up to 50 days after you purchase (paints dry out after a few months so unfortunately we can't offer a longer return period).

    **IMPORTANT: To begin the return process, please Contact Us with the following information:

    1. The order number included in your order confirmation email
    2. The email address used to place the order
    3. The FULL name and address of the purchaser
    4. Your purchase date
    *Please note: 
      • Returned items must be in the same condition in which you received them. Unfortunately we cannot offer refunds for partially completed paintings.
      • You will be responsible for paying for your own shipping costs for returning your item.

    Return Mailing Address:

    MY PAINT BY NUMBERS
    1512 Sugar Hollow Road
    Saylorsburg, PA 18353

    Phone Number: (347) 699-7023

    100% Shipping Guarantee

    Buy with confidence! We offer a 100% shipping guarantee on all our paint by number kits! If you're wondering where your order is, we highly recommend you visit our Track your order Page first!

    Don't worry, YOU WILL RECEIVE YOUR ORDER! Even if that means we have to hand deliver the package to your door.100% Shipping Guarantee

    Order Currently In Transit (<40 days)

    It typically takes 12-30 days for items to arrive at their destination from the day you placed your order. To track your order click here.

    If it has been less than 30 days from when you placed your order, it is likely your item(s) are still in transit. In rare cases it can take up to 40 days to receive your order. 

    My Paint by Numbers is unfortunately unable to offer refunds for items that have been in transit for fewer than 40 days from when you placed your order. 

    Order Currently In Transit (40-50 days)

    MyPaintbyNumbers will extend a partial (50%) refund on the item or items within the order that are still in transit. Just reach out to our support email at support@mypaintbynumbers.com or our Contact Us Page

    Order Currently In Transit (50+ days)

    MyPaintbyNumbers will send out a replacement order or extend a full (100%) refund on the item or items within the order that are still in transit. Just reach out to our support email at support@mypaintbynumbers.com or our Contact Us Page

     

    Order with defective items 

    Send us a photo of the defect to our support email at support@mypaintbynumbers.com or our Contact Us Page 

    *Indicate clearly what's wrong with the item or item(s). Items will be evaluated on a case-by-case basis, after which a replacement will be sent or a full (100%) refund will be extended for orders of which the buyer is not at fault. 

     

    Order with any other issues

    1. Reach out to us via email at support@mypaintbynumbers.com or our Contact Us Page 

    2. Send the item to our PA office location: 

    MY PAINT BY NUMBERS
    1512 Sugar Hollow Road
    Saylorsburg, PA 18353

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Please include a printout of your order confirmation in the package for identification purposes. 

    3. Upon receipt, we'll ship you out a replacement painting or send a refund.

    If you have any additional questions or concerns, please don't hesitate to reach out to us via email at support@mypaintbynumbers.com or our Contact Us Page  or message us through our Facebook page.