Buy with confidence! We offer a 100% money back guarantee* on all our paint by number kits! If you're not ready to return your product, but have some questions about your order, we highly recommend you visit our FAQ page!
If you are not completely satisfied with your order, you can return them to our Pennsylvania office location for a refund up to 50 days after you purchase (paints dry out after a few months so unfortunately we can't offer a longer return period).
**IMPORTANT: To begin the return process, please Contact Us with the following information:
Buy with confidence! We offer a 100% shipping guarantee on all our paint by number kits! If you're wondering where your order is, we highly recommend you visit our Track your order Page first!
Don't worry, YOU WILL RECEIVE YOUR ORDER! Even if that means we have to hand deliver the package to your door.
It typically takes 12-30 days for items to arrive at their destination from the day you placed your order. To track your order click here.
If it has been less than 30 days from when you placed your order, it is likely your item(s) are still in transit. In rare cases it can take up to 40 days to receive your order.
My Paint by Numbers is unfortunately unable to offer refunds for items that have been in transit for fewer than 40 days from when you placed your order.
MyPaintbyNumbers will send out a replacement order or extend a full (100%) refund on the item or items within the order that are still in transit. Just reach out to our support email firstname.lastname@example.org or ourContact Us Page
*Indicate clearly what's wrong with the item or item(s). Items will be evaluated on a case-by-case basis, after which a replacement will be sent or a refund will be extended for orders of which the buyer is not at fault.
2. Send the item to our USA office
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please include a printout of your order confirmation in the package for identification purposes.
3. Upon receipt, we'll ship you out a replacement painting or send a refund.
*For cancellations that have not been shipped a $2.00 payment processing fee will be deducted, for returns there is a $5.00 restocking fee.